Returns & Exchanges
At Elegy Coffee, we want you to love every brew; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans once they have left our facility. If you are unsatisfied with your order or received incorrect merchandise, please contact us within 14 days of delivery for a replacement or store credit.
Check Your Order
Upon arrival, please inspect your coffee or merchandise for any damage or errors in the roast profile or grind size requested.
Contact Support
Email our team with your order number and photos of any damaged items or incorrect products so we can initiate a resolution.
Receive Authorization
Our team will review your request and provide a return shipping label for non-perishable merchandise or confirm your credit for coffee items.
Refund or Replacement
Once approved, we will ship out a fresh replacement order or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing